Some T-Mobile users experience bug with eSIM on iPhones

Yesterday afternoon, Bloomberg’s Mark Gurman Tweeted about an issues that some T-Mobile customers are experiencing on iPhones. Specifically, some lines activated with eSIM were suddenly deactivated from iMessage and FaceTime with no way to re-activate the line with Apple’s core communication services.

There are a couple of ways that the issue can be fixed, one of which is removing the eSIM and re-registering the account to the iPhone. Another is to go to a T-Mobile store and get a physical SIM activated and installed to reactivate iMessage and FaceTime.

Since then, T-Mobile has confirmed to Gurman that the carrier is working closely with Apple to resolve the issue. Gurman also explained that this bug is not new, and has been confirmed to have affected iPhone customers on iOS versions 15.4, 15.5, and the current version 15.6.

Via Twitter

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